Re: Delayed payment

Benji_3011 · ‎18-12-2024

Hi there

I have missed a couple of payments due to changing jobs recently.

can I have my phone reactivated and clear full debt in January when I get payed please

MI5 · ‎18-12-2024

@Benji_3011

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Airtime & Device Plans)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎18-12-2024

@Benji_3011 It's highly unlikely that O2 will reactivate your number until you pay in full, but it doesn't hurt to ask: https://www.o2.co.uk/help/account-and-billing/payment-support

I DO NOT WORK FOR O2

MI5 · ‎18-12-2024

Possibly if you set up a payment plan @Benji_3011

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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