Debt collection

[Call1]

You have sent me a debt collection letter when i have already paid off the contract and terminated it. I cant call you as the phone number doesnt work. You dont call me. Please urgently get in contact. 

[Cleoriff · Accepted solution]

@Call1 

This is not O2. It's a community forum made up of members like yourself. We cant access accounts.

You need to contact payment management. So borrow a phone.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

You can use Skype to call Guide: A Guide to Skype (if no phone)

[Enlli]

This is a customer to customer Community so we can't call you.

You can use Skype to call the Payment Management team

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

Guide: A Guide to Skype 

However, if things are put into the hands of a debt collection agency you may well have to deal with them