Data roaming

[Garymcg]

I am traveling overseas in NZ but i cant get my data roaming to work. I cant use whatsapp or send messages. I bought a bolt on international roaming package yesterday but it still doesnt seem to be working.

[Glory1]

Hi @Garymcg 

Try switching your apn to mobile.o2.co.uk which should sort out the problem.

However, should the problem persist, please do come back and we'll try to help.

In the meantime, welcome to the forum 

[MI5]

@Garymcg what phone are you using and are you contract or PAYG?

[Cleoriff]

@Garymcg 

Not sure what international roaming bolt on you bought? These are only available for use in the UK when calling countries abroad and on PAYG

International Bolt on

[Frustra]

I have a Sony XZ2 on a monthly contract.
I couldn't use data, calls nor sms when I was in France and Belgium recently.

I tried to restart the phone, reactivate 4G, use 3G, manually selecting a local network.
mobile.o2.co.uk didn't work because I had no data signal.

I tried using a different device and had the same problem.

How can I check if it will work before I go to France again, without being in France (I can't call the O2 helpline because there is no phone signal).

Any thoughts?

[Cleoriff]

@Frustra 

You need to call customer services before you travel to ensure there is no roaming bar on your phone

Guide: How to find help & contact O2 

[jonsie]

It certainly sounds like there is a roaming bar on your account so call or you could try live chat. Calling 202 would be my recommendation.