Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Roaming not working

My calls or texts ain’t working

Resolved! Changing date of Direct Debit

Hello,I cant seem to find how to change the date of my Direct Debit? ThanksThomasina

Resolved! USA

Will I be able to use my phone in the USA

Resolved! Upgrade offer

I upgraded my plan last week (6th April) and as part of the offer there was a pair of wireless earbuds.Today on the live chart I was told the offer ended on 7th March.Has anybody had the problem? What did you do?I'm planning to go to the shop asap, b...

Resolved! replace phone

My phone has water damage and is not charging. I have insurance will i be ble to get a replacement phone?

Resolved! Mobile wifi

I bought a mobile hotspot and pay for airtime monthly. When purchased I told shop staff I needed it for weekends away in wales and was told that mast close by so no problems. However I get absolutely no internet access at all. I’ve now had for 4 mont...

Resolved! Order Progress Unsure

I placed an order this morning. o2 took the deposit from my account. however, the website failed and gave me an error. i have received no emails. i called and spoke to sales who transfered me to customer services who transfered me to referrals. refer...

Resolved! Healthcare discount

Hello Can anyone tell me if you can get discount for being a Health Service Employee, I am due an upgrade and would like to find this out before I take out a new contract. Thanks

Resolved! Swapping my old phone number

I recently got a new phone and wanted to keep my old number so I rang O2 on Tuesday to cancel my old contract and to swap the number. They had said it would take 24-48 hours to change the number but the contract cancelled immediately. Does anyone kno...

Resolved! Order

This is my first time ordering a phone contract. I placed my order on Thursday the 27th of March and I haven’t hear anything back about my order. What do I do?

O2

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