Solved: Data not working

Alexander · ‎20-09-2019

Just got a new phone and transfers the sim over and when I go to use my data it just doesn’t work, and yes I do have data to use. Would appreciate some help

EmilieT · ‎20-09-2019

@Alexander @stacie_20 @Nicks1984 I've checked on my end and got some advice just now, would you please be able to try turning your phone off and on again, or switch over to airplane mode and back off again, and let me know if that helps?

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View solution in original post

MI5 · ‎20-09-2019

@Alexander

What phone do you have?

Have you swapped sim cards or still using the same one?

Have you checked that data is turned on?

Are there any error messages showing?

1st thing to try is a simple reboot of the phone.

Then, text the word ACTIVE to 2020 and save the settings that get sent back.

Also, check if there are any network issues in your area O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Nicks1984 · ‎20-09-2019

I have the same problem. The online chat said it is a known issue with the tariff change. could take up to 24 hours to fix.

Good job I'm in the office today

Alexander · ‎20-09-2019

It’s an iPhone 11, using the same one, yes it is turned on, no there is no error settings, and when I message active to 2020 it says they had a problem dealing with my request... I had this exact problem when I first got my iPhone 7 and it was something to do with my mobile data settings

MI5 · ‎20-09-2019

@Alexander

Just try a reset of your network settings and check your APN is set to idata.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Alexander · ‎20-09-2019

I’ve already tried that and it didn’t work

MI5 · ‎20-09-2019

What is your apn set to?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Alexander · ‎20-09-2019

Idata.o2.co.uk

MI5 · ‎20-09-2019

You could try "mobile.o2.co.uk"
If that works it means you have the wrong account setup and need to call customer service to put you onto iData.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

stacie_20 · ‎20-09-2019

I have the same problem. got the iphone 11 today, swapped it all over and my data isnt working either?

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