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Data not working on iPhone 13 Pro - Full Signal, can make calls and texts

DRS1993
Level 1: Joiner
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Ive recently completed a sim swap after having my iPhone stolen,

After a sim swap took over 72 hours I called O2 and they were able to activate my sim card - everything was working fine, then on 31st my ability to use Data just ended, I can still receive & make calls and texts.

 

- O2 have confirmed all blocks were removed 

 

I cant get through to anyone on chat or on the phone (I spent over an hour to just be hung up on) and on social media they take around 6 hours to response and so far were at my first security question,

 

Does anyone have an idea of what might be causing this / a fix?

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MI5
Level 94: Supreme
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@DRS1993 

Try dropping network selection down to 3g.

If this works, it means 4g was not enabled on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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RafaC
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Hey @DRS1993 were you able to sort it out?

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