eSim stuck on activating with working

[mafrahman]

eSim stuck on activating without working on iphone

[jonsie · Accepted solution]

have a look at this help guide

eSIM - How to activate  

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

[Enlli]

A search on this Community will show this is a common problem.

I would suggest you move back to plastic as esims and O2 don't work well together but worth first reading those other posts