Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237520 Views
  • 2 replies
  • 2 kudos

Resolved! Premium charges from scam

I have just checked my account on my app and discovered that I am being charged at a premium rate for text MSG's from a scam number I contacted customer services and they said they couldn't waver the charges I am furious about this as particularly I ...

Rob1406 by Level 1: Joiner
  • 1228 Views
  • 2 replies
  • 0 kudos

Resolved! Your current 18+ settings are: Off meaning?

If Age Verification page shows "Your current 18+ settings are: OFF" does this mean blocking of 18+ sites is off or access to 18+ sites is off please?

AMG_A35 by Level 1: Joiner
  • 4714 Views
  • 6 replies
  • 0 kudos

Resolved! Barred Number

I am abroad and I can no longer make or receive calls but I can receive text messages.

Fresh by Level 1: Joiner
  • 378 Views
  • 1 replies
  • 0 kudos

Resolved! Denied application for contract

Am after a bit of help, my Vodafone contract ended at the end of november, I found a good deal with ID Mobile on a 1 month sim only plan so transferred to them but then find out are awful so last week took out a 12 month O2 sim only plan. The sim car...

Tim83 by Level 1: Joiner
  • 1613 Views
  • 3 replies
  • 0 kudos

Resolved! Contract

Hi, currently going to Oz on a working visa in January for roughly a year. I wanted to know my options regarding my contract, can I pause it whilst I’m away or will I need to still make payments for a phone number I won’t be using.

Lilo by Level 1: Joiner
  • 537 Views
  • 3 replies
  • 0 kudos

sim not provisioned

Hi Is anyone experiencing this issue, recently moved my number from tesco to 02, for the last 24 hours I've had no service on any sim card and when you call the number it says the number you have called has no been recognised, I'm also getting a noti...

Bex45 by Level 1: Joiner
  • 2059 Views
  • 9 replies
  • 0 kudos

Victim of 40% off plan scam

Advice is appreciated here please? I have been a victim of the 40%off your plan scam. I stupidly took a call from someone claiming to be from O2 and that's when it all started. I now have apple watch, insurance and a £5 extra synced to my mobile plan...

1122_TV by Level 1: Joiner
  • 2921 Views
  • 12 replies
  • 0 kudos

Resolved! Unable to add Amazon Prime to my plan

I got a text about adding Amazon Prime to my bill and saving £2 off of my airtime. I already to this with Disney+. I've tried multiple times now to add it and when I get to the stage of ticking the terms box and clicking add I just get a "Oops. Sorry...

Proddit by Level 1: Joiner
  • 1942 Views
  • 5 replies
  • 1 kudos

Resolved! Set up personal hotspot

I have been trying to tether my laptop to my phone. When I was with three all I had to do was toggle hotspot on and it worked. Now the toggle button has disappeared and been replaced by set up personal hotspot which directs to a website which is no h...

Randolph by Level 1: Joiner
  • 1154 Views
  • 3 replies
  • 0 kudos