Connection FeE

[Anonymous]

My services were barred as I dint pay the bill.

On making the payment I was asked to pay a 15 pound connection fee!!

Can someone please tell me what is this about

[perksie]

I've never heard of that before, maybe if there's a member of staff around they can explain.

I found this is in the terms:

4. Charges/Price increases – You must pay the charges for the services you subscribe to and use every month by the date on your bill. We may charge interest if you’re late in paying. You have to pay by Direct Debit. We may ask you to pay a deposit before we’ll let you use the services.

[Anonymous · Accepted solution]

Hi, the only time I know of a £15 charge is if your account has been disconnected due to non payment and is a reconnection charge. Hope this helps.

[Anonymous]

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@Anonymous wrote:

My services were barred as I dint pay the bill.

On making the payment I was asked to pay a 15 pound connection fee!!

Can someone please tell me what is this about

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Its a fee imposed by 02 due to non or late payment which resulted in your services from being disconnected.