Closure of account

[Kaine1998]

Hi, 

I never signed up for this, it was added to a package by virgin media they knew I never wanted as I was asked and said no. 

later down the line I realise payments for O2 we’re coming out my bank. I charged back these via bank. 

contacted O2 who said we can see it’s never been activated or used so we will wipe the balance of £124. 

fast forward to now. I have two missed payments already contacted the Credit ref team and been told it will be removed and it hasn’t, 

this has stop me buying my house as it made my lenders say no due to recent missed payments WHICH SHOULD NOT HAVE BEEN AROUND AS I ASKED FOR THE ACCOUNT TO BE CLOSED ARE BALANCE WRITE OFF. 

still trying to contact and I am getting battered post to post 

[MI5]

@Kaine1998 

Sorry but nothing we can do here.

Persist with O2. 

Guide: How to find help & contact O2 

[Enlli]

Regretfully your situation is not unique. Unfortunately we are all customers here and have no O2 agents or access to accounts.

We can.only suggest keeping on at O2

Try Payment Management 

You can get in touch with Payment Management team on 0800 902 0217 

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Other ways to contact O2

Guide: How to find help & contact O2 

[madasaf1sh]

@Kaine1998 

You will need to speak to Virgin and lodge a mis-selling complaint to them to get this sorted really, as all o2 get is a request from VM to issue the sim, so check your paperwork from Virgin as you should have acted within the 14days an VM would have recalculated your pricing with them... 

So technically you have missed payments

Give Virgin a call on 0345 454 1111 or have a look at this page https://www.virginmedia.com/help/complaints