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Charges

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Anonymous
Not applicable

on ‎21-10-2016 07:44

on ‎21-10-2016 07:44

I contacted O2 by chat and asked for a number to be blocked - I was advised to text STOP and I quote the advisor 'I promise you won't incur further charges'. I know this is petty but I want to prove a point - my smart phone told me I would get charged and I explained that - the advisor ignored my concerns and was not very helpful and I got charged £3.75. I want to oontest this charge on my bill but do not see a facility for that on thisi website. Can anybody help?

 

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MI5
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on ‎21-10-2016 07:49

on ‎21-10-2016 07:49

The correct way to deal with these texts is here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premiu...
I would call CS back and ask for a refund on the charges that they incurred for you.
Contact and complaints here http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎21-10-2016 07:49

on ‎21-10-2016 07:49

The correct way to deal with these texts is here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premiu...
I would call CS back and ask for a refund on the charges that they incurred for you.
Contact and complaints here http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
In response to MI5
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on ‎21-10-2016 15:28

on ‎21-10-2016 15:28

Live chat.. ridiculous advice. PhonePayPlus as advised above. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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