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Charged for Unsent Messages

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Anonymous
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‎30-04-2013 18:35 - edited ‎30-04-2013 19:03

‎30-04-2013 18:35 - edited ‎30-04-2013 19:03

Hi people,

 

Today when I checked my bill I saw that I'm charged £1.50 pounds for messages. Interestingly, however, I hadn't sent any message for a couple of weeks. I viewed the details and it turns out that I've sent messages to the number I'm using abroad. How could this happen? Does anyone know the reason behind that? I guess it might have something to do with applications?

 

Cheers

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Anonymous
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In response to Anonymous

on ‎30-04-2013 20:57

on ‎30-04-2013 20:57

You can ask O2 to do a network investigation and try and find out what has happened

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MI5
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‎30-04-2013 20:04 - edited ‎30-04-2013 20:05

‎30-04-2013 20:04 - edited ‎30-04-2013 20:05

You will probably know the answer better than we do wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎30-04-2013 20:43

on ‎30-04-2013 20:43

Perhaps I couldn't explain it properly. It turns out that I've unintentionally forwarded 9 texts, although I haven't used any messaging for about four weeks now. Plus, the number that received the texts is my own number that I'm using in my country (the SIM card is with me, too). This has never happened to me before and I seriously cannot find any explanation for it.

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Anonymous
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In response to Anonymous

on ‎30-04-2013 20:57

on ‎30-04-2013 20:57

You can ask O2 to do a network investigation and try and find out what has happened
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