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Charge for Disney premium

RachelSilb
Level 1: Joiner
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on ‎18-06-2024 18:23

on ‎18-06-2024 18:23

Hi, I have been charged for Disney premium but I did not request this upgrade and did not recall being notified of it. I have now selected to downgrade. Please refund the extra charge for premium that was not agreed by me. Thank you 

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MI5
Level 94: Supreme
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on ‎18-06-2024 18:29

on ‎18-06-2024 18:29

@RachelSilb 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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