I arranged to change from Pay monthly to Pay-as-you-Go a month ago because I was going to be away in New Zealand for four months (didnt want to use the phone during that time but wanted to keep the same number for my return to the UK).
I gave 30 days notice but they switched the phone off straight away.
Long contact problems and eventually I got it reinstated until day of departure Sept 26th. Now I find it hasnt been closed at all so I am still being billed. I cant get in contact from New Zealand without incurring vast fees waiting for phones to be answered. Is there an email address I can write to where I can explain the misunderstanding and sort it out?
