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Change sim to nano

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NTN
Level 1: Joiner
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on ‎10-05-2023 19:29

on ‎10-05-2023 19:29

I have a micro sim and want to change it to a nano sim ...keeping the same phone number 

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MI5
Level 94: Supreme
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‎10-05-2023 19:32 - edited ‎10-05-2023 19:32

‎10-05-2023 19:32 - edited ‎10-05-2023 19:32

@NTN 

First check if yours can be converted by popping the middle out.

3-in-1-SIM.jpg

If not, Call into an O2 store, if you have one nearby, and they will supply you with a new sim and activate it for you. Be sure to bring identification with you.
Alternatively, speak to customer service. 
Call 202, 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151812 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

‎10-05-2023 19:32 - edited ‎10-05-2023 19:32

‎10-05-2023 19:32 - edited ‎10-05-2023 19:32

@NTN 

First check if yours can be converted by popping the middle out.

3-in-1-SIM.jpg

If not, Call into an O2 store, if you have one nearby, and they will supply you with a new sim and activate it for you. Be sure to bring identification with you.
Alternatively, speak to customer service. 
Call 202, 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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