Change in tariff whilst abroad

[Zuzka]

Hello

I have an option to upgrate my tariff and considering that there is noone in O2 I can really get in touch I'd like to see if anyone can help.

I "fled" the UK and currently in Slovakia (EU country) and I see that I have an upgrade options for my sim that I could potentioanlly use.

1) Is it safe to upgrade now my tarffif (of course no sim replacement) as I will stay here for as long as corona lasts. (I'm estimating till September). I don't want to upgrade and my phone will suddenly stop working for half a year. So I'm pretty worried about taking that action

2) In terms of the tariffs. The way I understand it - is that when they say e.g. 100 GBP data tariff for 20 GBP - really means 20 GBP + a VAT? so it will be more than that? e.g. 20 + 4 VAT = £24 GBP 

- is that the correct logic?

3) Also, when they say Ends 13th May - that does mean that the offer ends, correct? Not that the e.g. 100 GB data allowance ends. 

Many thanks, I'm just trying to cover myself on all fronts before I make any next step.

Many thanks for your help.

Best

Zuzana 

[Cleoriff · Accepted solution]

Hi @Zuzka 

1) Yes you can upgrade but you have to remember that O2 have a fair usage policy so you may find it stops working after 3 months (as you are out of the UK)

2)  Vat is included so you would pay £20

3) It means the offer ends on May 13th

However if I were you and if your phone is unlocked, I would seriously think about using a local sim. No point in upgrading if your phone dies after 3 months.

[Zuzka]

Hello @Cleoriff 

Thanks a lot for a quick response! 

1) it's a fair point. However, is it you reckon a problem even though I'm paying for it? You think they'd stop my sim? I try to use home wifi anyways but sometimes its not that great. 

2) and if I upgrade now - do you think I will not have any issues with my phone i.e. sim - as I don't think I will be able to easily replace it.

I kind of have SK O2 - just lost the sim so I cannot really use it and everything is closed. haha - what a lovely corona world!  

Thanks a lot!

Zuzana

[Cleoriff]

Hi @Zuzka 

The thing is restrictions are placed on usage abroad (unless you are in the EU) purely as it's meant for holidaymakers. O2 feel that 3 months is an acceptable amount of time.

During this current period of uncertainty I wouldn't be making tariff changes particularly whilst abroad. If anything went wrong you could find yourself in an awkward position. Just wait a few weeks and see if the situation improves. 

[jonsie]

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@Cleoriff wrote:

Hi @Zuzka 

The thing is restrictions are placed on usage abroad (unless you are in the EU) purely as it's meant for holidaymakers. O2 feel that 3 months is an acceptable amount of time.

During this current period of uncertainty I wouldn't be making tariff changes particularly whilst abroad. If anything went wrong you could find yourself in an awkward position. Just wait a few weeks and see if the situation improves. 

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Exactly that ^^^

[Zuzka]

OK, I'm in the Europe.

The only reason why I had entertained this would be as I'm paying basically £20 for 15GB and I could update it to £100 GBP for the same price.

However, I do want my phone working when I make the change, so if I understand both of the recommendations correctly @jonsie @Cleoriff  I should not try to change the tariff abroad but rather wait just in case.

[Cleoriff]

@Zuzka 

It's entirely up to you. However, systems are running slow, many problems have been reported and if I was abroad, I wouldn't be doing it yet.

[jonsie]

When do you get back to the UK? If you are merely upgrading I don't think you will have a problem in the EU as the change is done on O2's system. Your sim doesn't change. 

Personally, thinking about it now, I would do the upgrade now.

[MI5]

I've changed mine when abroad and it's gone through perfectly fine.

[Cleoriff]

Lol, so that's one for and one against. Over to you @Zuzka