Cashback offer

[Wheely]

Hi
I have recently upgraded to the Samsung s9+ on the 19th december 2018.
When i went through the process and uploaded the paperwork received with my phone samsung emailed to say not valid receipt? I have 7 days now to provide this information or my claim would be invalid!
Cany anyone help with how to sort this out please ifs very frustrating, they have my model, emni number,phone number ans serial number surly thats enough to prove purchase or do they want my DNA

[Wheely]

Sorry this is for the £100 Cashback offered

[MI5 · Accepted solution]

@Wheely contact customer services for a copy of receipt http://www.o2.co.uk/contactus

[Wheely]

Thanks kudo
The issue now is live chat not available

[Cleoriff]

@Wheely

It's a Samsung promotion and they say they need you to do the following..

Enter the IMEI number for a smartphone or serial number for a smartwatch or tablet.

Give your contact and bank details along with a scanned copy of the proof of purchase. You may also need to upload a photograph or screenshot of either the IMEI or serial number.

I'm sure contract and purchase details shown in My O2 would suffice http://www.o2.co.uk/myo2

https://www.samsung.com/uk/blue-cashback/

[MI5]

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@Wheely wrote:
Thanks kudo
The issue now is live chat not available

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You can call 202 which is better than chat but if you really want to try chat you need to use Edge or Firefox browsers as they are the only ones that seem to be working currently.

[jonsie]

I'm not sure live chat is your best option for this but it's worth a go. Personally I would call and speak to an actual person. If the live chat is in a google type language then it's a waste of your time.

[Cleoriff]

I just have a feeling O2 CS will deny all knowledge of it.

It's a Samsung promotion being run by directly through them. (Hence my earlier reply)

[MI5]

Maybe, but the OP needs a receipt which can only come from O2.

[Cleoriff]

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@MI5 wrote:
Maybe, but the OP needs a receipt which can only come from O2.

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I have read a similar thread where the info in My O2 was offered as a solution...hence my response!