Cannot access data

[Pauline13]

I cannot access the data on my Samsung Galaxy A3. It will connect to WiFi but can't seem to use its own data since I changed my plan. O2 guru gave me a new sim which made no difference and the only other advice is change the phone. Anyone with other ideas?

[O2Leyla]

Hello Pauline13, have you had a look at your data settings as they may be in correct

Will need to be as follows

Name: o2 Internet.
APN: mobile.o2.co.uk (PAYG: payandgo.o2.co.uk)
Username: o2web (PAYG: payandgo)
Password: password.
MMS Proxy: 82.132. 254.1.
MMS Port: 8080.
Authentication type: PAP.
APN type: If you're given a choice of options, pick internet+mms. If the keyboard shows, type in a * symbol.

Or your data plan may not be iPhone enabled if you have an iPhone or android enabled if you have an android phone.

Hope this helps.

[jonsie]

If you previously had an iphone change the APN setting to ::

mobile.o2.co.uk

Or try texting ACTIVE to 2020 and save the settings sent

[Pauline13]

Thanks. Where will I find this information? I have searched through settings but can’t find anything relevant?

[MI5]

@Pauline13 

Have you got mobile data turned on in settings?

[Cleoriff]

@Pauline13 

Settings > Connections > Mobile Networks > Access Point Names..

https://www.samsung.com/uk/support/mobile-devices/how-do-i-check-my-apn-mobile-internet-settings/ 

[Pauline13]

Some say Not set but seems to be no way to change them?

[Pauline13]

Yes