Cancellation

[Julie21]

Had a SIM card sent to me when I signed up for virgin broadband. I didn’t want the SIM card I feel as if the sale was forced on me. I haven’t activated the SIM card and now I have a £12 bill with the added £6 charge for a late payment. No number to speak to anyone as it’s all automated. Thanks for in advance for your prompt reply. Regards Julie 

[Cleoriff · Accepted solution]

@Julie21 

You need to contact O2 to let them know you have changed your mind. This has to done within 14 days.

Give O2 a call on 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.