on 11-01-2021 14:49
on 11-01-2021 14:52
Check if it's showing online http://www.o2.co.uk/myo2
If so, try deleting and reinstalling the app.
If not, it does happen after a tariff change occasionally and usually resets after the next bill is generated.
on 14-01-2021 16:26
on 14-01-2021 16:26
Hey @Jade95 did you find deleting and reinstalling My O2 restored your data usage information?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?