Solved: Can't pay bill

Laura-- · ‎13-06-2024

I can't pay my bill. I have left o2 because their customer service is terrible, too high in costs and the device they sent me never worked. I'm trying to pay my 'final bill' and it's now been passed on to a debt collector. I can't log in to my o2 because they've closed it and they just keep hanging up when I call.

Enlli · ‎13-06-2024

If it has been passed to a debt collector it is likely the debt has been sold on to them.

I suggest you first contact them to see if you have to pay them or O2

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Enlli · ‎13-06-2024

If it has been passed to a debt collector it is likely the debt has been sold on to them.

I suggest you first contact them to see if you have to pay them or O2

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

jamieleewv1 · ‎13-06-2024

Which debt collection company has it been passed onto?

MI5 · ‎13-06-2024

Usually Moorcroft.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎13-06-2024

@jamieleewv1 wrote:
Which debt collection company has it been passed onto?

@jamieleewv1

If you are asking that question of @Laura--, you need to tag her thus. 👍

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