Solved: Can only not make out going calls after sim swap

Emma851 · ‎24-04-2020

Is it normal that outgoing calls take longer to return after doing a sim swap.

I'm already receiving calls and texts but still can't make outgoing calls.

Thank you

MI5 · ‎24-04-2020

@Emma851

The while process can take anything up to a few days to complete currently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-04-2020

@Emma851

The while process can take anything up to a few days to complete currently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Emma851 · ‎24-04-2020

Ah okay fine... so some bits done but not all is normal?

MI5 · ‎24-04-2020

Yes, perfectly normal.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎24-04-2020

Yes, periodically rebooting the phone will help

Or trying forcing it on to another network and then back to O2 manually.

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