Can mum discuss my account with o2?

[theanxiousone]

So, I suffer from bad anxiety (especially when I have to phone someone) and my mum helps me out sometimes, I dunno what it is, but phoning o2 always seems to make me anxious and I put it off, even when it’s concerning payment etc.

Is my mum able to speak to them? Would I have to set up a third party agreement with o2 so she can etc?.

[Cleoriff]

Hi @theanxiousone 

Yes your mum could speak to them but she would have to be with you when you make the call. They would ask you security questions etc and once you explained the issue, your Mum could then take over the conversation. You could also ask for her to be your representative.

Initially though YOU would have to speak to them first to ask for this arrangement. O2 need to ensure it's you in the first place. It's all a matter of security.

Hope that helps, best of luck and welcome to the forum.

[TallTrees]

Hello @theanxiousone
Just a note to add which may also help ring customer services early morning 08.00 or 08.30 am this is a much better time, they will have more time.
Best of luck TallTrees