Calls dropped soon as dialed

[Handyman1]

Hi upgraded 7 weeks ago have not received bill as yet which is set as a direct debit when I try and make a call out, call is dropped straight away, all other services are working, could it be O2 have blocked my account?

[MI5 · Accepted solution]

@Handyman1 

If there is an unpaid bill, it's very likely.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to Pay Your Bill (Airtime & Device Plans) 

[Handyman1]

Thank you MI5

I guess this was the case even though set up as a direct debit, I have not had any notifications from O2 will call tomorrow with number provided.

Thanks

[MI5]

Hope you get it resolved.

There have been issues with DD's just lately.