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Bringing old number

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uk_Ian
Level 1: Joiner
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on ‎11-01-2022 21:47

on ‎11-01-2022 21:47

Hi All

I have just transferred from Virgin to get the volt benefits.

I was on the phone to a Virgin Customer service rep on Saturday (08/01) and he set up my O2 account and I gave him my pac code to keep my number, which I assume he passed to O2.

I received my sim today (11/01) and just wondered how long before the number transfers.

I am a bit concerned as I didn't do it myself and I have not had a text saying the transfer is going to happen which I have before when moving networks.

Would it be better to leave my old Virgin sim in or keep using the O2 one and how long should I wait before contacting O2 to resubmit my pac code?

Thanks in advance.

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MI5
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on ‎11-01-2022 21:50

on ‎11-01-2022 21:50

@uk_Ian 

You should have received a text confirming the change.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151883 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎11-01-2022 21:50

on ‎11-01-2022 21:50

@uk_Ian 

You should have received a text confirming the change.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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