Bolt-on confusion

[JamesMK]

There seem to be two bolt-ones with similar names: O2 Travel (which covers countries like Hong-Kong for £4.99/day) and O2 Travel Inclusive Zone (which doesn't). I have an email from O2 confirming I am on the first one (which is what I need) but my account details show I have the other one (confirmed by a chat bot). I don't know which source to believe but need to be sure before I receive an unexpected bill (not for the first time with O2!). 

[jonsie]

The O2 Travel Inclusive gives you everything that O2 Travel gives you but includes further international countries. You need to be on a Refresh contract with 20GB tariff or above if I recall correctly, to get the Inclusive. What tariff are you on?

[MI5]

@JamesMK 

The only difference is that with travel inclusive, you don't pay the £4.99 a day.

If your MyO2 says you have O2 travel, that is what you have.

Never trust chat to get it right either.

Guide: O2 Contract with O2 Travel Inclusive (75 Free Countries) and (33 x ¬£4.99 per day Countries) 

[Cleoriff]

@JamesMK 

For Hong Kong you need O2 TRAVEL. It's not a country covered in the Inclusive bolt on

https://www.o2.co.uk/shop/international/using-phone-abroad

If you've got a Pay Monthly sim, text O2TRAVELto 23336.

Before you travel I would give customer services a call to ensure you have no roaming bars applied to you account.

[pgn]

And that you have the correct APN set for roaming data (PAYG VS Pay Monthly, or iPhone vs any other phone)... 

[JamesMK]

I have now managed to get the bolt-on that my contract says I have. It would have been a lot clearer if O2 had explained the differences between bolt-ons before I signed up.

There are differences in the countries covered and as I have found out - some confusion as to which one comes with which tariff.

[JamesMK]

Beware that there are differences in the countries covered!

[JamesMK]

Absolutely right - my confusion was that I have an email saying I have it, and My o2 saying I've not. A call to customer services and I have now had it added anyway.

[jonsie]

Good news @JamesMK ,enjoy your travels 

[Cleoriff]

Good to hear @JamesMK