Bolt On

[GrayA]

I experienced some bad coverage as was working in a very remote area . My data was down so much that I didn’t have enough to load the o2 app properly . I needed to add a bolt on . When doing so my phone had to be switched off and on again due to update .
I never received notification of bolt on active . So tried again . Which went through ok I got the notification for it .
Hour later another notification for a bolt on.
Obviously I didn’t need two bolt Ons .
o2 have said they can’t refund me or take away one of the bolt Ons .
I’m confused will it stay until I use it or will they disappear after the one rollover .
??

[MI5]

@GrayA 

If not used in the first month your bolt on will roll over for one month only. 

[Cleoriff]

@GrayA 

No sorry. They are only available for one month and will roll over to the next.

[GrayA]

So annoying that my bill this month has doubled

[MI5 · Accepted solution]

@GrayA 

Best just to make sure you use it all to get value from it.

[GrayA]

o2 have taken one of them off now so only paying for the one

[MI5]

I would guess that the system automatically would reject the second one anyway.

[Cleoriff]

@GrayA 

Pleased they have refunded you. Well done!