Bill

[Deirdre1]

Hi there I paid my bill late by my card and this morning o2 is taking the payment again

[madasaf1sh]

@Deirdre1 

Was the payment due to be taken by Direct Debit, as they do retry it and they can't be stopped once processing has started. 

You can request a refund from Customer Services once the payment has been processed. 

[Anonymous]

@Deirdre1 Hi, If you have online or phone banking you can normally still stop a direct debit the same day before the end of business. This will stop payment today, but you will have to reset the direct debit back up for future payments.