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Bill Amount

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Scott27
Level 1: Joiner
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on ‎20-05-2024 15:38

on ‎20-05-2024 15:38

Hi, 

I have emailed regarding my account and gave heard nothing back regarding this, I have received a bill for 302.00 which is an error as I requested 1 zone three add on whilst in Egypt and received and have been charged for 20 which were not used. I have stated I'm happy to pay for 1 and my normal airtime however not the other 19 which as you will be able to see from time stamp this happened seconds after each other due to connection error as we had only just landed in Egypt therefore I'm not willing to pay for those my bill now overdue and this needs to be sorted 

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MI5
Level 94: Supreme
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on ‎20-05-2024 15:49

on ‎20-05-2024 15:49

@Scott27 

This is not O2.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151879 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎20-05-2024 15:49

on ‎20-05-2024 15:49

@Scott27 

This is not O2.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 66: Unequalled
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on ‎21-05-2024 09:22

on ‎21-05-2024 09:22

Also worth pointing out that o2 don't use email @Scott27 (apart from 2 instances - complaints and fraud).

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Oxonian
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In response to gmarkj
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on ‎22-05-2024 20:53

on ‎22-05-2024 20:53

@gmarkj 

 

Possibly another example is the Credit File Referral (CFR) team :-

 

creditfilereferrals@telefonica.com

 

amendmentteam@o2.com

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