Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bill

I've paid a bill but it hasn't appeared on My 02

Resolved! Sim card

Hi, I recently upgraded one of the phones I have on pay monthly with you. I ordered a new sim due to the previous sim being lost. The new sim doesn’t work. Please can you advise?

Significant bill rise

I recently received email informing me my bill was going up to £88.88 however the mobile ending 9385 is not mine I usually pay around £30 per month

Resolved! Age control

need to verify my age

Activate my new sim

I’m an existing o2 customer. I’ve just changed my pay monthly tarif and inserted my new sim. It’s not working. Please can we activate it and I want to keep my same old o2 number.

Upgrades with MPD nightmare

Hiis anyone else having issues with ordering upgrades with MPD and upgrading with O2?been a customer with 02 for years never had issues with upgrading with MPD before, this time so far I’ve been waiting 10 days. MPD are saying there are technical iss...

I'm on O2 contract and I want to switch to O2 pay as you go and keep my number

I'm on O2 contract and I want to switch to O2 pay as you go and keep my number. My device is paid off on 7th May. When do I order a new SIM and activate it? Do I have to text for PAC and/or STAC codes or call customer service?

Resolved! Update my address on your system

Hi I've updated my address on my o2 address please may you update my address on your system to please

Resolved! Paying off a payment plan.

Hello!Having some difficulty. Recently I missed some payments and went into arrears. I have arranged a payment plan that the customer service representative said would be due on the 28th of this month. O2 attempted to take a payment on the 24th, but ...

Mobile data while staying in Morocco?

This thread https://community.o2.co.uk/t5/Welcome-News/Roaming-on-O2-All-you-need-to-know/m-p/1537350#M37878 leads me to this page https://www.o2.co.uk/help/pay-monthly/using-your-phone-abroad with a paragraph that says: "If you don’t have O2 Travel ...

O2

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