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Bereavement

RC05081968
Level 1: Joiner
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on ‎28-02-2025 13:28

on ‎28-02-2025 13:28

hi my wife passed last year and both accounts were in her name even though they both came out of my account, this was in February 2024, I have just swapped the account to my name. Am I due a refund as the debt is in her name? I'm asking because Vodafone refunded me for the same reason but O2 are saying they don't do refunds 

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MI5
Level 94: Supreme
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on ‎28-02-2025 13:40

on ‎28-02-2025 13:40

@RC05081968 

Sorry for your loss.

Refunds are dependant on account type and status.

Contact here https://www.o2.co.uk/help/account-and-billing/bereavement

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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