Being billed for texts from a blocked number!

[LynB4]

I have tried literally everything I can think of to get rid of a nuisance "premium" spam text company, and I KEEP GETTING TEXTS that I'm being billed £1.50/time for! I need rid of these parasites and I would really like rid of the bill!

They're already on my phone's blocklist (doesn't seem to work), I have texted "UNSUBSCRIBE" back to them at their own stupid billing rate (I want to take a flamethrower to whoever made that legal), and can anyone at O2 advise how to get rid of the £35/month they're costing me??? This is absolutely maddening!

[jonsie · Accepted solution]

You need to contact the scammers company directly

Find out how here

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Phone-paid Services Authority - The UK regulatory body for phone-paid services (psauthority.org.uk)

[LynB4]

Yes, isn't that lovely that this isn't customer service. I cannot find a way to contact customer service!

I can't find a phone number on the bloody website?

And when I try to use the "Our virtual assistant is here to answer your questions" option, it literally just punts me to these customer forums!

[Enlli]

The numbers are 202 from your handset or 0344 809 0202 

You can also use social media

Message O2 on
(Facebook) (htps://o2uk.co/O2CFB) 
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) 

Guide: How to find help & contact O2 

However they won't be able to stop these text.

As stated that will have to be done by contacting the company involved