Been with O2 for nearly 7 years now and am now am officially not happy

[ay0ub24]

When I took out my phone on contract 2 years ago I was told about the 30% student discount which I was 100% eligible for and can even prove that am Still a student at this minute. 

So basically I've been running around like a dafty going into several o2 stores in glasgow to get this discount applied.  However I've just been thrown aside like I wasn't important and then start helping customers who are after a new phone.

I've spoke to staff from the live chat and I've still not got anywhere with something which I am 100% eligible for and still am too this day. I have The HTC one M7 the now with my contract which finishes this month. And Am really don't know if I want to stay anymore as I am due £153.07 pence from this discount which the person from o2 store today told me that should have been applied and was told to contacts yous to discuss this matter forward since I've been fighting for this for 2 years now. 

[jonsie · Accepted solution]

A student discount has to applied when you take out the contract. It wont be added now or backdated.

http://www.o2.co.uk/termsandconditions/rewards/student-offer-30-off-o2-refresh-airtime-plans

[ay0ub24]

Even though I did ask for it before I took out the contract? 

[perksie]

Did you ask about this as soon as you realised it hadn't been applied, 2 years seems a long time for it to have gone unnoticed?

[ay0ub24]

Yes, I found out withen the first week of getting my phone about the student discount, Was told I had to go and visit the store with proof that I am a student. But I kept getting told different things everytime and I've been talking to o2 about it for that length of time. It's really annoying after a while.

[MI5]

All you needed to have done was to text "OPEN" followed by your open code, mobile number, name and postcode to 2020
Help thread here for next time you renew
http://community.o2.co.uk/t5/Other-Products-Services/O2-Open-and-Friends-and-Family-Discount-Schemes...