Bank App Blocked?

[buseng]

All of a sudden today I find I cannot access my bank account using their app (Lloyds).  I just get an error code. I contacted the bank & quoted the error code & they said it was the network firewall blocking me  (I was away from home) They suggested I try my Wi-Fi when I returned home. This I did & it worked perfectly. I then switched Wi-Fi off & it was blocked again when on the network. In a nutshell it seems o2 is blocking access to my bank app. Why is this? Thanks.

[pgn]

Could be what caught my Nectar app out yesterday eve, must check it out... Not much help for you, though, @buseng.

[Bambino]

@buseng  I will tag our admin to see if they can help. @Martin-O2, @Marjo Can you please assist?

[MI5]

@buseng 

Ask your bank for the port details then give O2 customer services a call to check if they are blocking the port.

[pgn]

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@pgn wrote:
Could be what caught my Nectar app out yesterday eve, must check it out... Not much help for you, though, @buseng.

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Nope, all working good now on O2 data or WiFi/Broadband for Nectar.com's app, @buseng. 

One of the Community admins, tagged in by @Bambino above, may ask you in a Private Message here about the bank and the app name so O2's Tech team can track down the problem and fix it. Good luck! 

[buseng]

Thanks for the replies so for. As said by Lloyds the error code (1007) means access to the Lloyds system is blocked by a firewall or network. As all is ok using my home Wi-Fi it must be o2 somewhere along the line. I do not think it is the coronavirus  issue related.

[jonsie]

I've accessed both my Lloyds accounts today using O2 data so they are not blocking ports. Have you got any app locks on your phone?

[buseng]

Not sure? I haven’t changed anything & using an iPhone.

[buseng]

Update! It seems to be working ok today. A friend of mine who is on EE didn't have such an issue so it must of been  an o2  issue.

Thanks all.

[djbsuffolk]

Glad it's sorted - it could have been anywhere on the network and quite often they do seem to correct themselves as a bit of kit that has failed somewhere gets swapped out etc.