Audio breakup - cannot make or receive calls

Anonymous · ‎22-02-2017

If I try to make or receive a call I get distorted audio - even when the number I have rung is ringing.

Problem occurs with two diferent phones with the same SIM in.

My wife's phone (on O2) does not suffer the problem.

Reception is 4/5 bars 4G

Occurs in my home location. Have tried two different locations (one 1 mile away the other 10 miles) an audio is fine.

I have spent over an hour on chat being transfered 7 times and then ignored. Also visited my local O2 shop who said the only thing they could do is issue a new SIM. This did not fix the problem.

MI5 · ‎22-02-2017

Calls only go across 2g or 3g so try a call with the phone locked to 2g and see if it still does it then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎22-02-2017

If the problem doesn't occur away from your home location, then it's your home location that's the problem. Does it happen indoors and outdoors?

I DO NOT WORK FOR O2

Martin-O2 · ‎01-03-2017

Hey @Anonymous can you give us an update on this? Are you still having audio issues when making calls?

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Anonymous · ‎01-03-2017

The problem seems to have cleared itself after 4 days.

MI5 · ‎01-03-2017

Most likely a local mast issue that's been fixed now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎02-03-2017

Great news @Anonymous! Glad it's sorted.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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