Apple watch

South18 · ‎17-04-2020

I recently got an apple watch from apple and I have the Iphone XSMAX but I’m trying to set up the tariff for my apple watch. As I tried setting it up and logging in its stating there is and error and ref code 88

MI5 · ‎17-04-2020

@South18

Call customer service to check your account Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

South18 · ‎17-04-2020

I was speaking with them but they said they cannot do it over the phone and they sent me to the app. The app did not help either with my concern above in prev comment.

MI5 · ‎17-04-2020

They are fobbing you off.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

South18 · ‎18-04-2020

Okay I really need help with this issue.

MI5 · ‎18-04-2020

@South18

Just a thought, on the iPhone, go to Settings and select Privacy > Motion & Fitness and switch it on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

South18 · ‎18-04-2020

It was already on

MI5 · ‎18-04-2020

You'll need to keep calling O2 unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

South18 · ‎25-04-2020

The problem is still there sigh.

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