Apple Watch data plan

[MrkA]

Hi 

unable to purchase a data plan for an Apple Watch ultra been into store no joy, tried customer service for 3hours + and web chat no one can solve 

in the Watch app says my account is not eligible but no one can shed any light 

[pgn]

You must be a PAYG customer who pays by Direct Debit, @MrkA - I'll tag @O2Sarah- to take a look, keep an eye out for her reply after 8am today. Good luck!

[O2Sarah-]

Thanks for the tag @pgn 

@MrkA I will send you a private message so we can check your account.

[Squiglet]

Hi Sarah, I posted a similar issue yesterday but have not had any replies, please can you help?

[pgn]

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@Squiglet wrote:

Hi Sarah, I posted a similar issue yesterday but have not had any replies, please can you help?

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@O2Emma should be on shortly, @Squiglet - keep an eye on your PMs 👍

[Squiglet]

Thank you @pgn for forwarding my details 🤞it will now get sorted!

[O2Emma]

Hi @pgn I will pick this up thanks.

[O2Emma]

Hi @Squiglet I will send you a private message to look into this for you.

[pgn]

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@Squiglet wrote:

Thank you @pgn for forwarding my details 🤞it will now get sorted!

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Did your issue get resolved, @Squiglet?