Solved: Annoying texts

Anonymous · ‎13-02-2018

Why have I received a text, purportedly from O2 , requiring me to contact them ASAP regarding my account, providing an 03 number to contact. Surely an e-mail would be preferable as O2 have my personal details.

MI5 · ‎13-02-2018

Just call 202 from your phone to ensure you are talking to O2 and not a con artist trying to scam you.
Best to call to check everything is OK with your account.

If it is a scam details of how to report it to O2 and Action Fraud here https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Cleoriff · ‎13-02-2018

@AnonymousIf you want to contact O2 about your account then details are here https://www.o2.co.uk/contactus

Further info here re spam calls and texts https://community.o2.co.uk/t5/Pay-Monthly/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-steps-to/m-p/386364#M37293

Veritas Numquam Perit

MI5 · ‎13-02-2018

Just call 202 from your phone to ensure you are talking to O2 and not a con artist trying to scam you.
Best to call to check everything is OK with your account.

If it is a scam details of how to report it to O2 and Action Fraud here https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-02-2018

@Anonymous O2 do not do email anymore so they wouldn’t contact you that way

MI5 · ‎13-02-2018

You can actually choose to be contacted by post, email or text in your contact preferences.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-02-2018

Thanks for responses, will follow up tomorrow.

Regards all.

Cleoriff · ‎13-02-2018

No problem @Anonymous Best of luck and welcome to the forum

Veritas Numquam Perit

MI5 · ‎13-02-2018

Let us know how you get on please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎14-02-2018

Hey @Anonymous just wanted to check how you're getting on with this and if everything went ok?

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