Solved: Additional charges to Number 000000000001234

Anonymous · ‎20-12-2016

Hi O2

My Daughter is the Account holder for the iPhone that I use, so you can't answer my question over the phone as I didn't pass the security check. As she pays the monthly bill, she does not like me incurring additional charges and I keep getting caught out with SMS messages. My current bill shows numerous charges of £0.416, a couple of numbers I recognise and accept but the majority are to 000000000001234, which I do not understand. Can you offer any advice?

Regards

Graham T. Horn

jonsie · ‎20-12-2016

000000000001234 is the generic message centre number for texts converted to MMS and they are 35p + vat.

Have a look here for advice :

Accidental MMS Sending and How to Avoid it. - O2 Community

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

MI5 · ‎20-12-2016

Turn off the subject line in message settings as it is converting to MMS messages when you add a subject.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎20-12-2016

000000000001234 is the generic message centre number for texts converted to MMS and they are 35p + vat.

Have a look here for advice :

Accidental MMS Sending and How to Avoid it. - O2 Community

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎20-12-2016

Hi You may be sending MMS...Have a look here

https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...

Veritas Numquam Perit

Cleoriff · ‎20-12-2016

Oh sorry lads. A bit late to the party...

Veritas Numquam Perit

MI5 · ‎20-12-2016

No worries.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Additional charges to Number 000000000001234

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