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Ash84
Level 1: Joiner
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on ‎28-05-2024 11:50 - last edited on ‎30-05-2024 11:54 by Moderator

on ‎28-05-2024 11:50 - last edited on ‎30-05-2024 11:54 by Moderator

Hello! I pay for an iPad with a sim. I’ve lost the SIM card, i need to change my billing address and I can’t login to anything on 02 as my account has the number that belongs to the lost SIM card. 

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MI5
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on ‎28-05-2024 11:53

on ‎28-05-2024 11:53

@Ash84 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149940 Posts
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Registered:

on ‎28-05-2024 11:53

on ‎28-05-2024 11:53

@Ash84 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
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on ‎28-05-2024 21:47

on ‎28-05-2024 21:47

@Ash84 

 

If you have lost your SIM, you might also find this of relevance :-

 

Guide: Lost or Stolen O2 Device? - How to Report it 

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MI5
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on ‎28-05-2024 22:33

on ‎28-05-2024 22:33

Contacting O2 as I advised would have done that already.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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