Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

SIM shows as in-use (before it arrived)?

Hi all,I signed up for another tariff/SIM for a family member (under my existing O2 account) yesterday (20th), and it was dispatched yesterday afternoon (3 PM), and is expected to arrive by Friday (23rd) This morning I received an email at 5 AM (21st...

Pay off my contract

I would like to pay off my contract so I can move onto a SIM only deal

VAT breakdown

I need a bill with a VAT breakdown. For some reason you've stopped showing that on statements.

Charged for Disney+ for 1 day (after 3 month free period) - Auto Renew was turned off already

I just received my bill for Feb/March, yet this time it stated my bill was slightly more than usual, around 26p higher... This extra charge was for a single Disney+ charge for 17-17 Feb, even though i always turned off extras weeks before hand to sto...

Resolved! I want to cancel my sim contract. Who do I email I have never used the sim

Who can I email to cancel my sim contract. I have never used the sim card. I came with a virgin media deal.

Resolved! Roaming not working

Anyone able to access any Roaming in France. Friends on EE and Vodafone working great but O2 despite strong signal is dead with has zero data all week. Apple Watch not working either though this probably not be included in contract because O2

Resolved! sim

need pin for my sim to unlock on new phone but my phone I had the sim in display has stopped working so can't get pin from it.

Resolved! Stuck at credit check

Hi all ive placed an order for 12month sim only plan on April 11th. Heard nothing about progress of my order. Contacted o2 chat and they told me it’s in credit check and to expect update in 24/ hrs. I don’t get any communication or get contact by cre...

Resolved! Payment of bill

I want to pay my bill as I've been out of town in a while

False Credit score

I am applying for a mortgage and currently having issues based on a bad credit score, despite my credit score actually being faultless. however, O2 have created an account in my name in error and have put incorrect invoices on it. I used a pre-paid p...

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