AM I ON O2 REFRESH

[Anonymous]

Hi there,

I'm a pay monthly customer with o2 and have recently lost my phone. I want to pay off my remaining device plan and upgrade, but am unsure if I'll have to keep paying my other contract off for the remaining months. If i was on o2 refresh I understand this wouldn't be the case, but I don't know whether I actually am? I didn't specifically ask for it when I bought my phone (August 2014), but I pay a separate device and airtime plan so it seems as though I am.

I just want to be able to pay off the £45 and then get a new phone on a new tarrif.

If anyone could help this would be great, I'm finding it really hard to get a straight answer from anywhere!!

[MI5 · Accepted solution]

Yes, if paying for device and airtime separately you are on refresh, so all you have to do is pay what you owe on the device.
You can then upgrade as you wish.

[Cleoriff]

Hi @Anonymous Everything you need to know is in this guide

http://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/td-p/877701

[Anonymous]

Sorry but it's not, what I want to know is how to find out if my account/contract is on o2 refresh

[viridis]

If you make 2 payments for one line, and it was purchased from o2, you're on refresh.

[MI5]

Answered you above. You can also confirm the tariff you're on in your MyO2 http://www.o2.co.uk/myo2

[Cleoriff]

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@viridis wrote:
If you make 2 payments for one line, and it was purchased from o2, you're on refresh.

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Which, if you read the Refresh help link...  would tell you this....

We have no access to your personal account on this customer to customer forum..

[Anonymous]

As these good members will have told you its all in my guide & they are correct. Follow @MI5 advice & look in your myo2 & that will tell you if you are on a refresh tariff

[MI5]

It's quite simple.
2 payments, 1 for phone and 1 for airtime means it is refresh.

[jonsie]

Undoubtedly Refresh. Pay off the device and then go instore, walk out with a new phone though you may need to get the account unblocked if you reported it as lost and stolen. If you get or want a new number then no problem.