Solved: 4g

Steven827 · ‎19-12-2021

My network mode is showing 5g/LTE/3g/2g ( auto connect) no sign of 4g . My mobile data speed is abysmal ( wales ) 1.5 my at the most . Are the settings correct . Any help would be greatfully accepted . Phone is S21 5g ( I know I can't get 5g but can get 4g )

MI5 · ‎19-12-2021

@Steven827

Deselect the 5g option if not available where you are.

If 4g is congested, drop down to 3g and see if it's any better.

O2 Service Status

Guide: How can I sort out my network issues?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-12-2021

@Steven827

Deselect the 5g option if not available where you are.

If 4g is congested, drop down to 3g and see if it's any better.

O2 Service Status

Guide: How can I sort out my network issues?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎20-12-2021

LTE = 4G @Steven827

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