£20 Monthly rolling plan issues

[Sheeba]

So I paid £20 to top up the £20 rolling data plan through clicking manage rolling plan and it went to pending so I asked my bank and it said to wait 5 days for the pending transaction to either cancel or go through and that was on the 7th december and it’s now 11th and still hasnt come back yet and I needed my data so I paid another £20 to top up through the top up button in the O2 app and its there in my balance however now my tariff went off and when i try to put it back on it keeps saying error or “You have attempted an action that is invalid against your current plan type.” when I have no plan? and when I try to add a plan it says Invalid Action? Please help!!

[Cleoriff · Accepted solution]

@Sheeba 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 4445 or 0344 809 0222.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

https://www.o2.co.uk/rolling-plan