Solved: pay as you go

beatlemac · ‎03-03-2019

im on pay as you go had a balance of £10 on friday then noticed it had gone down by 20p to £9:80 when i hadnt used the phone then when i switched the phone of and switched on next day the balance went back to £10 i spoke to someone on live chat and they said its something that happens and the same happened this morning

MI5 · ‎03-03-2019

@beatlemac @That can happen on the classic tariff as some money may get allocated for data. If morning used it will be returned to your balance.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-03-2019

@beatlemac @That can happen on the classic tariff as some money may get allocated for data. If morning used it will be returned to your balance.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

beatlemac · ‎03-03-2019

thank you

beatlemac · ‎03-03-2019

thanks

Cleoriff · ‎03-03-2019

@beatlemac

May just be a system glitch. Turn mobile data off when not using the phone.

Anymore problems then call customer services NOT live chat https://www.o2.co.uk/contactus

Best of luck and welcome to the forum

Veritas Numquam Perit

beatlemac · ‎03-03-2019

thanks for the help

Cleoriff · ‎03-03-2019

No problem @beatlemac

If you have anymore issues, then pop back and let us know

Veritas Numquam Perit

MI5 · ‎03-03-2019

Don’t worry about it. It’s normal.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

beatlemac · ‎03-03-2019

thanks

Luke30 · ‎06-03-2019

It was in your pockit you mite of called someone by I accident.

LGreenwood

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