Solved: daily data charged when there is bolt on data allo...

WL1 · ‎01-06-2023

I bought the bolt on data 18.03 on 31/May/2023, and I received the text confirming the data allowance.

Then I started using my data. However, today morning (01/Jun/2023), I received a message that my account was charged £2 for the daily data usage. And I can see there is more than 3GB data allowance in my account. Could you let me know why you charged my credit when there is data allowance in my account. Thank you.

MI5 · ‎01-06-2023

@WL1

You'll need to call 4445 and ask O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-06-2023

@WL1

You'll need to call 4445 and ask O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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