Topped up £10 and balance £5

[Smell]

Why have I just paid £10 to top up and only have £5 balance? 

[Kefel]

This happened to me too, the sum is in my child's watch and since we tipped up £10 and only had a £5 balance the watch has been sat in a drawer and now the balance is £3? 

[pgn · Accepted solution]

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@Smell wrote:

Why have I just paid £10 to top up and only have £5 balance? 

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@Smell - could it be you are on a £5 tariff ('free calls and SMS, but no data?)? The minimum top-up is £10, which will last you for the first and second month before another top-up is needed, as expected.

More detail here if you need it:

https://www.o2.co.uk/termsandconditions/mobile/big-bundles-terms-and-conditions

And top-up help here:

Guide How to Top Up (PAYG)