Top up wasted

[Ranbeer]

I wanted to recharge my tarrif for which I added 15£ to my o2 balance not only it didn’t start the tarrif automatically as it does always but it also used 2£ worth of data with notification. And when I opened the app again to start a new tarrif plan I couldn’t use the o2 balance in my account and had to pay again. What am I supposed to do with my o2 balance now. I either want a refund to my account or I should be able to use the o2 balance to charge my next payment and not through my card. 

[pgn · Accepted solution]

Tariff balance will remain, and be used for further top ups or out of tariff call charges 

Also if you register for O2 rewards, you will get £1 back for every month you top up with £10, which adds up and can be used towards your balance, @Ranbeer. You won't get the difference refunded, though - it is something O2 do not do.

[PippinN]

So annoying I’m already struggling now it’s worse and no data urgh 🙄

[Oxonian]

@PippinN 

I think that the answer for you might be to switch to a Big Bundle :-

Big Bundles: Eveything you need to know – Help and Support | O2

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

These renew using the credit in your PAYG "account" rather than using your continuous payment authority. Hence, I think that a Big Bundle would utilise the balance of funds that you have accidentally accrued onto your "account".