Top up successfull but not showing in balance

[Sue-A]

I topped up and recieved a text to say it was successful, but my balance still states zero.  My tarriff is o2 Unlimited.  Does anyone know what the problem may be.  This has never happened before.

Thanks for any advice or ideas.

[Cleoriff]

@Sue-A  So your tariff is O2  unlimited? You aren't on a Big Bundle?

With Big Bundles, payment is exchanged for allowances. You need to call O2 on 4445, just to check whether they have changed your tariff without informing you @Sue-A 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles 

[Sue-A]

Thanks for the reply.

The balance changed this morning but took a long time to update and would not allow any calls to be made till I topped up again !!  The tariff has not changed, I only use the phone when I come back to the UK ❤️ (with Covid has been a while).  Not sure why this time it took so long to update as usually it is pretty much instant.   Thanks again for your reply it was appreciated. 🙂

[Cleoriff]

You're welcome @Sue-A. Pleased it's now showing as topped up. (probably having a 'Lazy Sunday Afternoon')

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@Sue-A wrote:

Thanks for the reply.

The balance changed this morning but took a long time to update and would not allow any calls to be made till I topped up again !!  The tariff has not changed, I only use the phone when I come back to the UK ❤️ (with Covid has been a while).  Not sure why this time it took so long to update as usually it is pretty much instant.   Thanks again for your reply it was appreciated. 🙂

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[Sue-A]

😊