Top up difference

[Kk20]

I top up my account on 13 June for £15, i got confirmation message, but now my account balance shows £14.66, why is the difference?

[pgn · Accepted solution]

Looks like you made a chargeable transaction outside of your normal allowances, @Kk20 - adding emojis to an SMS message can do it ( Guide: Accidental MMS Sending and How to Avoid it ) as can sending a text message to an international or to a chargeable short code ( Guide: Tips to avoid unexpected charges on your bill ) 

This means you have insufficient balance for your £15 top-up this month, and you will have to add another £10 to get up to over £15 before O2 try to take the top-up, on the anniversary of when you first topped up your PAYG SIM.  Guide How to Top Up (PAYG) has all the ways, but £10 is the minimum top-up, so you will have an extra amount on your balance that will remain.  On the plus-side, if you joined O2 Rewards, you will get 10% of your monthly top up amount credited back to your account next month, which would bump you back up over £15 for your next monthly renewal - unless you reattempt whatever it was that was charged to you again. https://www.o2.co.uk/termsandconditions/mobile/our-pay-as-you-go-tariff-terms#call

Pay As You Go Big Bundle & Rolling Plan Standard Rates

These rates apply to our Pay As You Go Big Bundles tariffs and Rolling plan from 21 July 2021.

  Big Bundles

Top Up 4444	Free from your O2 mobile
Tariffs and Bolt Ons 2202	Free from your O2 mobile
Landlines	55p/min
O2 mobiles	55p/min
Other network mobiles	55p/min
Text message	30p per message
Picture message	55p per message
Data	£3/MB up to max £2/day
Voicemail 901	35p per call
O2 Customer Service (4445)	Free from your O2 mobile
O2 Customer Service (0344 809 0222)	Free from your O2 mobile
International calls and texts from the UK (Big Bundles without international discounts including £5, £10 data, £15 data Big Bundles)	See our standard international rates
International calls and texts from the UK (active Big Bundles with international discounts - £20 data, £25 data and £30 data Big Bundles)	See our discounted international rates
Using your phone when abroad	See o2.co.uk/abroad
Premium rate numbers	See o2.co.uk/premium
05, 08 and 07 service numbers including calls and texts to Jersey, Guernsey and Isle of Man mobiles	See o2.co.uk/servicenumbers
O2 Directories 118402	£1.50/min
Video calls	50p/min
Free calls	See o2.co.uk/free
Access charge for service numbers	See o2.co.uk/servicenumbers

[Enlli]

Sound like you have made a chargeable activity.

However as we are all customers here and cannot access accounts You need to contact O2 to look at things

Message O2 on
Facebook (https://o2uk.co/O2CFB)
(https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Or phone them on 4445 from your handset